FAQ

General

• Where are you located?
• Do you have any sales/coupons/promo codes?
• Are your pet food containers safe for storing dog food?

Purchasing Our Products

• Can I buy directly from IRIS USA?
• Can I sell IRIS USA, Inc products in my store?
• I have checked your retailer list and I still cannot find one who sells the product I am looking for. What should I do?

Product Information

• What material is used in the production of IRIS plastic products and is it BPA and acid free?
• What is the recycle code for your plastic products?
• Where is your product made?
• Is it safe to store your products in direct sunlight and/or in freezing temperatures?
• How do you measure your product?
• I am missing instructions. Where can I find them?

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Order & Shipping Process

• What are the payment options?
• How do I cancel an order?
• When will the order ship?
• What is the shipping method?
• My package is missing/un-delivered.  What do I do now?
• Where do you ship to? Do you ship to Hawaii, Alaska, APO/FPO, Puerto Rico or other US territories?

Return & Replacement Policy

• How do I return products?
• What do I do if I received a damaged item?
• Can I get a replacement part for an item that has broken?