We can only do refunds/replacements for items that have been ordered directly from us. If you purchased the item from other retail stores or online stores, you must contact the original place of purchase for their return/exchange policy. If you ordered the product directly from us, please contact our Customer Service Department within 30 days of purchase. For a replacement or refund, we would ask you to provide us a picture of the damage, order number, your name, and phone number or email address.