If you have purchased the item(s) from some place other than the IRIS USA, Inc. site, you will need to contact the original place of purchase. They will have the records of that transaction. Since different businesses have different requirements regarding returns/replacements, you will need to work directly with them to determine if your request is eligible for return/replacement.
If you have purchased the item(s) from IRIS USA, Inc. site,, and the item(s) has a defect or damage, you must contact us within 30 days of receipt of the order. We will ask you to provide pictures, a description of the problem, etc. You will need to contact us at:
Customer Service Address: 11111 80th Ave. Pleasant Prairie, WI 53158
Customer Service Phone: 1-800-320-4747
8AM - 5PM CST M-F. Closed Saturday, Sunday and holidays.
Return Product Address: 13423 W. Cactus Rd., Surprise, AZ 85379
Email: general@irisusainc.com