We are often able to replace small parts for existing items. Typical examples of these parts would be buckles, clips, handles, glides, latches, etc. We will try to accommodate all reasonable requests regardless of the place of purchase. Please note that we do not have replacements for any large parts such as lids, bodies, drawers, frames etc.
If you ordered through the IRIS USA, Inc. site, and you are missing any item(s) and/or parts, you must contact us within 30 days from the date of receipt. We will ask for your original order number (which can be found on the packing list) as well as other pertinent information. Contact us at:
Customer Service Address: 11111 80th Ave. Pleasant Prairie, WI 53158
Customer Service Phone: 1-800-320-4747
8AM - 5PM CST M-F. Closed Saturday, Sunday and holidays.
Return Product Address: 13423 W. Cactus Rd., Surprise, AZ 85379
Email: general@irisusainc.com